Privacy Policy of Hearthstone Collective
Hearthstone Collective values your privacy and is committed to protecting your personal data. This Privacy Policy describes how we collect, use, and disclose information when you visit our website, utilize our services, or interact with us online. This policy applies to all our services, including platform development for non-profits, volunteer management systems, fundraising integration tools, impact measurement and reporting software, and community engagement portals.
1. Information We Collect
We collect information to provide and improve our services to you. The types of personal data we collect depend on how you interact with our online platform and the services you use.
- Information You Provide to Us: This includes data you voluntarily provide when you register for an account, use our services, subscribe to newsletters, respond to surveys, or contact us. This may include your name, organization name, email address, postal address, phone number, and any other information you choose to provide.
- Information We Collect Automatically: When you access or use our online platform, we may automatically collect certain information about your device and usage. This may include IP addresses, browser type, operating system, referring URLs, pages viewed, time spent on pages, and other aggregate statistics. We collect this data using technologies like cookies and web beacons to enhance your user experience and for analytical purposes.
- Information from Third Parties: We may receive information about you from third-party services and organizations, such as analytics providers, social media platforms, or our partners, to the extent permitted by law.
2. How We Use Your Information
We use the information we collect for various purposes, primarily to deliver, maintain, and improve our services, and to communicate with you.
- To Provide and Maintain Our Services: This includes operating our platform, processing transactions, managing accounts, and delivering the functionalities of our non-profit support tools.
- To Improve and Personalize Our Services: We use data to understand how our services are used, diagnose technical issues, develop new features, and customize your experience.
- To Communicate with You: We may use your information to send you updates, security alerts, support messages, or marketing and promotional communications about our services. You can opt-out of marketing communications at any time.
- For Security and Fraud Prevention: We use information to protect our services and users from fraudulent or illegal activities.
- To Comply with Legal Obligations: We may use and disclose information as required by law, such as to respond to subpoenas, court orders, or legal processes.
3. How We Share Your Information
We do not sell your personal data. We may share your information with third parties only in the following circumstances:
- With Service Providers: We may engage third-party companies and individuals to facilitate our services, such as hosting providers, payment processors, analytics providers, and customer support. These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- For Business Transfers: In the event of a merger, acquisition, restructuring, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity.
- For Legal Reasons: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect the rights or property of Hearthstone Collective, prevent fraud, or protect the personal safety of users or the public.
- With Your Consent: We may share your information with your explicit consent or at your direction.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction. While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
6. Your Data Protection Rights
Depending on your location and applicable law, you may have the following rights regarding your personal data:
- Right of Access: You have the right to request copies of your personal data.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request in accordance with applicable data protection laws.
7. Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “last updated” date at the top of this policy. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our services after any modifications to this Privacy Policy will constitute your acceptance of such modifications.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Hearthstone Collective
2847 Alderbridge Way, Unit 3B
Richmond, British Columbia, V6V 1J9
Canada